When international distribution house MilkyWay Distribution was looking to redesign its supply chain to include simplified customs processing procedures and increase its speed to market, it engaged DPEX Hong Kong.
MilkyWay Distribution is an international company that specialises in distribution of electronics, gadgets and beauty products all over the world.
To increase its speed to market, MilkyWay require a logistics partner who could provide seamless customs processing for its deliveries to Singapore, Malaysia, New Zealand, Thailand and Philippines. It was also looking to increase its sales at the lowest possible cost.
Tapping into the freight forwarding strength throughout the Asia Pacific region, the team redeveloped elements of MilkyWay’s supply chain to meet their requirements.
For the delivery of MilkyWay’s freight, DPEX Hong Kong team recommended a service with transit times of three to four days per delivery which allows MilkyWay to meet its delivery schedule requirements while still being cost effective.
Because of our strong network capabilities in Singapore, Malaysia, New Zealand, Thailand and Philippines, the team were able to simplify customs procedures for MilkyWay’s international deliveries and increase time efficiency.
DPEX Hong Kong also provided high visibility of MilkyWay’s shipments on a daily basis through reports – a significant value-add for the customer.
And, a return logistics service was also activated for all inbound shipments – allowing a faster pick-up service without third party account requirements.
“The service solution provided by DPEX Hong Kong has met MilkyWay’s delivery requirements and delivered significant cost savings,” said Jeff Ngai, Account Manager. In addition, the process for arranging for export and import shipments delivery has become much easier for this customer."